Privacy Policy

Effective date: June 29, 2026

This Privacy Policy explains how VirtuGrid, LLP ("VirtuGrid," "we," "us," or "our") collects, uses, and shares information when you visit virtugridusa.com or virtualpowerplantusa.com (the "Site") or request a home battery and energy assessment.

Information we collect

Information you give us. When you complete our eligibility check or assessment request, we collect your name, email address, phone number, home address, ZIP code, and your answers about your home (such as whether you own it, your area/utility, and where a battery could be placed).
Communications preferences. Whether you have consented to receive calls and text messages from us.
Information collected automatically. Like most websites, we use analytics tools (such as Google Analytics) that collect usage data — for example, pages viewed, approximate location, device and browser type, and referring links — through cookies and similar technologies.

How we use your information

To determine whether your home is eligible and to prepare your free assessment.
To contact you about your assessment, the program, and related offers by phone, email, or — if you have opted in — text message.
To operate, improve, and secure the Site and our services.
To comply with legal obligations.

Text messages and calls

If you opt in, we (and providers acting on our behalf) may send you calls and text messages, including by automated technology, about your assessment and related offers. Consent is not a condition of receiving an assessment. Message and data rates may apply, and message frequency varies. You can opt out of texts at any time by replying STOP, or get help by replying HELP. See our SMS Terms for details. Mobile information is not shared with third parties for their own marketing purposes.

How we share information

We do not sell your personal information. We share it only:

With service providers and program partners — such as the licensed retail electric provider, battery supplier, and installers — who need it to evaluate eligibility and deliver the program you requested.
With analytics and technology providers that help us operate the Site.
When required by law, or to protect our rights, safety, or property.

Cookies and analytics

We use cookies and similar technologies for analytics. You can control cookies through your browser settings. To opt out of Google Analytics, you may use Google's browser add-on.

Data retention and security

We keep your information for as long as needed to provide our services and for legitimate business or legal purposes, and we use reasonable administrative and technical measures to protect it. No method of transmission or storage is completely secure.

Your choices

You may request to access, correct, or delete your information, or ask us to stop contacting you, by emailing info@virtugridusa.com. To stop texts, reply STOP.

Children's privacy

The Site is intended for adults (18+) and is not directed to children. We do not knowingly collect information from children.

Changes to this policy

We may update this Policy from time to time. The "Effective date" above shows when it was last revised.

Contact us

Questions about this Policy? Email us at info@virtugridusa.com.

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